Camping Companies is the largest automobile repossession firm in the United States.

The family-owned business has 12 offices in five states— Arizona, Nevada, Utah, Colorado and Oklahoma—and handles repossessions for lien holders that include major banks, credit unions, and the financing arms of large companies such as Ford Motor Company.

Objective
Camping Companies wanted to reduce the amount of unnecessary hours and labor workers spent on administrative tasks in order to free up more time to grow its business. The primary goal was to do away with paperwork and the inefficiencies of a manual system. Under the old system, a repossession order came in via fax and that piece of paper was touched a minimum of 64 times before the job was closed. Going electronic meant staff spent less time entering data, printing reports, routing paper, making phone calls and fixing inaccurate data. Another element was eliminating the wasted driving time that employees spent having to report back to the office to grab the paperwork needed for the next job. Going wireless meant drivers could stay out in the field longer and complete more jobs per day.

Solution Description

• Ruggedized laptops mounted in stealth tow trucks to create "virtual offices" on wheels.
• Patent-pending Re-Pros software to eliminate paper processing.
• Wireless connectivity using Sprint PC cards and CDMA2000 connectivity.

Results

• 15% increase in annual revenues since implementation
• 50% jump in field personnel productivity
• 30% savings in time for customers (lien holders)
• Virtually eliminates wrongful repossessions. 

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